Guest complaint follow-up structure
Apologize, confirm facts, offer a remedy, and document the outcome.
Housekeeping checklist for turnover rooms
Room-by-room checklist with photo verification points and priority items.
Overbooking policy for peak weekends
Set decision rules, partner hotel list, and compensation guidelines.
Staff meal program schedule
Create a rotating weekly menu and set pickup windows by department.
Incident log format for nightly shifts
Define severity levels and what must be escalated immediately.
Weekly manager recap outline
Structure a recap: occupancy, guest issues, staffing gaps, and next-week risks.