No-show policy for new patients
Keep it simple: confirmation reminders, grace period, and fee wording.
Front desk scripts for anxious patients
Write short scripts for phone, in-person, and day-of-appointment check-in.
Monthly supply order reminder list
Build a checklist by category: disposables, sterilization, and patient comfort.
Responding to a negative review
Acknowledge feelings, protect privacy, invite offline follow-up, no defensiveness.
Hygienist schedule coverage plan
Create a coverage plan and patient outreach list for rescheduling.
Appointment reminder wording (SMS)
Write two versions: standard reminder and weather-related reschedule option.